Need Help?

Can’t find the answer you are looking for, why not get in contact.

  1. (required)
  2. (valid email required)
 

cforms contact form by delicious:days

Shipping & Returns

Shipping

We will arrange for the products to be delivered to the address for delivery indicated in your order.

All Items are sent Royal Mail Recorded Post, Second Class…  If you wish for a faster delivery we are happy to offer Royal Mail special delivery.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 working days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date.

We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

Shipping Costs

United Kingdom £4.95

Australia/New Zealand £12.95

USA & Canada £12.95

Europe £10.95

Rest of the World £12.95

We offer FREE Postage on all orders over £100

Returns Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all customers irrespective of your geographical location.

This policy does not affect your statutory rights

(such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of purchase of the product;

(b) the returned product is unused, in its original packaging with any labels still attached and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Returns procedure

Products returned under this policy must be sent by recorded/tracked delivery to:

Shutt Velo Rapide Limited, Featherbed Court, Featherbed Lane, Mixbury, Oxfordshire, NN13 5RN

You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) any product made to your specification;

(b) any product made to order;

(c) gift vouchers.

(d) Items that are damaged as a result of normal wear and tear are not considered to be faulty.

(e) All unwashed garments will be returned to customer.

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.