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Product Care and Warranty

At Shutt Velo Rapide we pride ourselves on the quality of our garments. All of our garments are used and abused during development by the whole Shutt Team, which includes our race teams. So when a problem does come up we will do our utmost to come to a mutually agreed solution.

Do please get in touch with us as soon as possible if you feel you have a product or a warranty issue.

Conditions

Our warranty period is 90 days from purchase, please include proof of purchase with all warranty returns.

If you are returning warranty or repair items to us, please remember to give the garments a run through the washing machine first.

Should you need to return an item to us please send your parcel to the following address: Shutt Velo Rapide, South Barn, Featherbed Court, Featherbed Lane, Mixbury, Brackley, Northants, NN13 5RN

Faulty or Broken Zips
We only use quality zips, if you believe a failure is due to quality or manufacturing fault please contact us immediately. If not then we can still arrange for a repair at cost.

Snags or Piling
With the rise in kevlar threading, reinforced saddles and inconsiderate washing can lead to snags and piling to our garments.  If you believe it to be a fault in manufacturing then please contact us to discuss and we will do our best to resolve the issue.

Uneven Stitching or Lose Threads
All of our garments are handmade or hand finished so the stitching is never perfect, we feel this is one of the charms of owning a truly handmade product.  However if you believe the stitching to be excessively uneven or faulty then please get in touch as soon as you have taken delivery and talk to us.

MerinoPerform™ Care
MerinoPerfrom™ is a blend of Merino wool and Polyester and whilst it does not require the same care and handling as 100% merino we still recommend regular washing or at least a quick rinse after your ride.

Rips and Tears
We reinforce our jersey pockets to survive on the road use. It has been known for stitching to tear through in extreme cases. If faults or laddering does occur  we are happy to repair or replace free of charge.

Washing Instructions

We recommend a 40°C Wash with a non-Bio washing ‘powder’.