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FAQ

If you have a question then please browse through our FAQ we hope to answer most of your questions while you are still online.

If you cannot find an answer then please do not hesitate to contact us

Delivery & Returns

Which Countries do Shutt ship to and how much does shipping cost?

Can I have my order sent to a different address and contact name?

How do you send my order?

Do you offer an Express shipping service?

When will my order be dispatched?

How do I track my order ?

How do I return an item for exchange or refund?

How long does it take to process exchanges and refunds?

Ordering & Payment

Which payment methods can I use?

Can I order by telephone?

I have pre-ordered a product, when will I receive it?

Sizing

What sizes do Shutt stock?

What size do I need?

Miscellaneous

Where are Shutt Products made?

Are your products handmade?

What is Merino Perform™ ?

My garment has developed a fault, what do I do?