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FAQ

If you have a question then please browse through our FAQ we hope to answer most of your questions while you are still online.

If you cannot find an answer then please do not hesitate to contact us

Delivery / Returns & International Shipping

My garment has developed a fault, what do I do?

Which Countries do Shutt ship to and how much does shipping cost?

Can I have my order sent to a different address and contact name?

How do you send my goods?

Can I track my order and how do I know when it has been sent?

The item I have ordered is the wrong size - how do I return it for a replacement/refund?

Ordering / Payment

Which payment methods can I use at Shutt VR Web shop?

Can I order by telephone?

Other

Do you have any shops I can see your stock and try it on?

What is Merino Perform™ ?

Are your jerseys handmade?

Sizing

I've had problems finding great fitting cycling kit in the past, do you have any advice?

I want a more athletic/race fit what do you suggest?

How would you describe the fit of a Shutt jersey?