FAQ
If you have a question then please browse through our FAQ we hope to answer most of your questions while you are still online.
If you cannot find an answer then please do not hesitate to contact us
My jersey is the wrong size - how do I return it for a replacement/refund?
At Shutt VR we operate a no quibble exchange or refund policy for all goods bought from Shutt VR. Whilst we do not charge for returned items we do ask you to cover the postage cost. We do expect returned goods to be unused, with all labels attached and in a wholly merchantable condition. Please call or email us to arrange for your goods to be returned.
Refunds will be made to the credit or debit card used or via Paypal. Refunds can take 10 days to appear on your card statement.
How do you send my goods?
We dispatch all goods via the Royal Mail Signed for service within the UK. International orders are dispatched at cost via Royal Mail International. Both services are fully insured.
Do you have any shops I can see your stock and try it on?
Yes, we have a number of partners in the UK and North America.
In the UK we have partnerships with:
London:
www.alwaysriding.co.uk
http://www.cyclesuk.com/article/harrods_bike_shop
http://www.holdsworthcycles.net/
Wirral:
www.vitacycles.co.uk
My garment has developed a fault, what do I do?
Please contact us in the first instance, we will then ask for the garment to be returned to us. If the garment is repairable we will do so and if not economical will will exchange free of charge, no quibble!
What is Sportwool?
Try to forget about knitted jumpers and cycling clothing of old, Sportwool™ is designed for active sporting garments and was developed to be more comfortable before, during and after exercise. Sportwool™ is a combination of natural and synthetic fibres within a single product. Offering a supreme balance of comfort and performance in active cycle wear.
Are your jerseys handmade?
All of our garments are handmade or at least hand finished and as a result exhibit a unique feel and charm. All the garments used in our product shots are straight from the factory to show you exactly what you can expect in terms of genuine quality and finish. You might even find blue tailors chalk still on them :D
I want a more athletic/race fit what do you suggest?
We have designed our jerseys around standard proportions hence we find that going down a size is perfect for a racier fit. If you aren't happy then remember we offer a no quibble returns policy so long as you meet our criteria.